Your account
You join with your name and email address. There is no password: each time you sign in, we email you a link and a code.
We ask everyone for a Maltese mobile number (+356, 8 digits) and confirm it with a code we text to it.
For parents and students
Posting a request
A request says what you need: the subject, the level and the school year, online or in person, your locality for in-person lessons, one-to-one or small group (or either), the language you would like lessons in, the times the student is free and, if you wish, a budget and notes. Beside the level you see a guide price.
Post one subject per request: for two subjects, post two requests. You can have one open request per child, subject and level at a time.
A request stays open for 14 days, unless it is matched, you withdraw it, or we extend it.
Your notes cannot carry a phone number, an email address, a link or a social media handle: the app refuses them.
Quotes and matches
Tutors who teach your subject and level send you quotes. Each quote gives the tutor’s hourly rate, online or in person, where, and when he can start, with a short message. A tutor has one live quote on your request at a time: if he sends a new one, it replaces the old.
With each quote you see the tutor’s photo, his headline, his first name and the initial of his surname, the qualifications we have checked, and whether his next opening falls within the times you gave. Once you are matched, you see the times you can book.
If a match ends because it was not paid for within seven days, your request’s page says why. We send no separate message.
Booking a lesson
You pick a time from your tutor’s bookable times when you book and pay. A child cannot be booked into two lessons at the same time.
Where the lesson happens
Online: your tutor’s video link shows on your paid lesson, from payment until 24 hours after the lesson.
In person: before the lesson we email you your tutor’s address, or pass your home address to him for a lesson at your home. For a class, we email you where it is held.
Changing or cancelling a lesson
Email hello@pitazz.co. A paid lesson has no cancel button in the app, and you cannot move a lesson yourself: we do it for you, and apply the cancellation terms in Section 10 of the Terms of Service.
After a first lesson
After a first lesson with a tutor, the email that asks whether the lesson happened also tells you about the first-lesson guarantee and how long you have to claim.
Weekly slots and classes
A weekly slot holds your tutor’s hour for you each week. We remind you 72 hours before a lesson that is not yet paid.
For a class, you see how many places are taken, never who has them.
Changing tutor
When you use Find another tutor, you can say why. Only Pitazz reads it.
Refunds
Your History shows a refund as Refund pending and then as Refunded, and we tell you when it is made. It can take a few working days to reach your card.
For tutors
Your documents
Upload a photo of your identity document, your police conduct certificate (Ċertifikat tal-Kondotta) and your qualification certificates under Verification on your profile, or email them to verification@pitazz.co, the address we keep for these documents.
For a qualification we record only its title (for example, “BSc Mathematics, University of Malta”). Being a native speaker of a language you teach is listed the same way.
Your identity check and your conduct certificate are not shown on your quotes: parents are told once that every tutor had both checked before quoting.
Before we decide on your application, we may ask you for a short call, and you can ask us for one.
Your profile
Your headline is the one line of yours that a parent reads on every quote, and it is where to state your experience. The languages you teach in are ticked on your profile and shown on your quotes.
Your Profile shows your rating as parents see it, with your count.
Requests and quotes
Once you are active, you see the requests that match the subjects, levels, lesson types and mode you have listed, in the localities you serve for in-person lessons. Online requests have no locality limit.
You can have one live quote on a request at a time: a new quote replaces your previous one. A one-to-one quote must fall inside the weekly availability you have set. A request closes after 14 days unless it is matched, withdrawn, or extended by Pitazz.
A quote message cannot carry a phone number, an email address, a link or a social media handle: the app refuses it.
Being paid
If you are used to being paid in cash at the lesson: Pitazz sends your pay every Wednesday and it usually reaches your bank by Friday instead. That is the trade-off for guaranteed, dispute-protected payment, rather than relying on a family to pay you directly and on time.
Tax
Many tutors qualify for Malta’s reduced flat-rate tax on qualifying part-time self-employment income (currently 10%), which keeps compliance simple and low-cost. If you are unsure how to register as self-employed, or how tax and VAT apply to your tutoring income, speak to an accountant. Pitazz cannot give you tax advice.
Cancelling or moving a lesson
Write to hello@pitazz.co. Nobody cancels or moves a booked lesson in the app: we do it, and apply Section 7 of the Tutor Agreement.
Classes
After a class is made you can change two things in the app: its number of places, up to 10 and never below the places already taken or being paid for, and its minimum, until the first family pays.
Families can join while places remain. You see the first names of the children in your class and whether each has paid.
Video links and addresses
Save a standing video link (Google Meet, Zoom or Microsoft Teams) on your Profile, or add a link to a booked lesson on your Bookings: for that lesson alone, for every lesson with that student, or for every lesson of that class. The most specific link is the one used: the lesson’s own, then the one for the student or the class, then your Profile’s.
If an online lesson has no link a day before it starts, we remind you by a notice and an email.
No address is entered in the app. Email us your address for lessons at your place.